A modern, relevant, comprehensive event on all the essential aspects of creating successful Contracts & Service Level Agreements in the NHS
This one-day workshop covers all the essential ingredients to develop successful Service Level Agreements (SLAs). The purpose, format and content of SLAs are all covered in detail, together with the developing impact of Payment By Results (PbR) on the technical aspects of data collection, information reporting, dispute resolution and monitoring arrangements. The workshop covers the behaviours required to negotiate and agree successful SLAs with a full range of partners.
Objectives
By the end of the workshop, participants will be able to:
- List the contents of a completed contracts / SLA
- Identify risks associated with contracts / SLAs and strategies to manage them.
- Recognise the competing needs and expectations of the different parties to agreements
- Identify weaknesses in current arrangements and produce an action plan to improve them
- Play their part in creating successful contracts / SLAs
Course Programme
- The purpose, format and content of contracts / SLAs
- Understanding other stakeholders
- Exact specific
- Current and future SLA environment
- Negotiation and agreement
- Risk management strategies
- Action planning
Download a Programme
Reviews
“V. good. Feel more able and confident to do it! Well done David!”
“A good way of addressing a dry and difficult subject. Great, lively presentation of a potentially dry/dull topic! Good insight of issues and processes.”
“Champion! Very thorough. To have confidence in writing service level agreements. Well facilitated workshop. Very relevant and extremely important workshop.”
“New learning – presented in a refreshing style. Thanks. “Learnt a lot about analysing my service and see it as others see it in a fun and informative way which has made it easy to learn. Thankyou.”
“Very valuable and enjoyable day which met my expectations.”
“Excellent”
“Really useful day, very glad I had opportunity to attend. Informative, useful and entertaining.”
“Very informative and interesting, made easier to understand by our participation in day. Useful, informative, detailed – learned in a good learning environment (fun!).”